From eGov Monitor:
"The e-government minister has pointed to a greater focus on customer oriented e-government services, shared services and IT professionalism.
Speaking during a Westminster Hall debate last week, Cabinet Office minister Jim Murphy said there were four challenges in the implementation of the Cabinet Office's digital transformation strategy, due in November - ambition, efficiency, delivery and relevancy."
Full article: http://www.egovmonitor.com/node/3156
Speech from Jim Murphy: http://www.cabinetoffice.gov.uk/about_the_cabinet_office/speeches/murphy/html/customer_centric_gov.asp
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